This publication provides an overview of the Consumer Assessment of Healthcare Providers and Systems (CAHPS) family of surveys, which are widely used by both public and private health plans and providers to assess the patient's experience of health care. Included is information on survey contents, how surveys are tailored to different users, and how the resulting information is collected, reported, and used to help consumers make choices and providers carry out quality improvement, as well as its role in pay-for-performance reimbursement.
Sprague, Lisa, "Consumer Assessment of Healthcare Providers and Systems (CAHPS) Surveys: Assessing Patient Experience" (2014). National Health Policy Forum. Paper 282.