Document Type
Report
Publication Date
12-18-2014
Abstract
This publication provides an overview of the Consumer Assessment of Healthcare Providers and Systems (CAHPS) family of surveys, which are widely used by both public and private health plans and providers to assess the patient's experience of health care. Included is information on survey contents, how surveys are tailored to different users, and how the resulting information is collected, reported, and used to help consumers make choices and providers carry out quality improvement, as well as its role in pay-for-performance reimbursement.
Recommended Citation
Sprague, Lisa, "Consumer Assessment of Healthcare Providers and Systems (CAHPS) Surveys: Assessing Patient Experience" (2014). National Health Policy Forum. Paper 282.
https://hsrc.himmelfarb.gwu.edu/sphhs_centers_nhpf/282
Open Access
yes
Included in
Community Health and Preventive Medicine Commons, Health and Medical Administration Commons, Health Law and Policy Commons, Health Services Administration Commons, Health Services Research Commons