Simple Design: What Health Care Can Learn from a TV Remote Control
Emergent Care; Hospital Services; Hospitals
For patients, navigating the medical system is a struggle — even when they are relatively well. It’s worse when they’re sick, such as patients with complex medical problems requiring urgent attention, like work-ups for cancer. Simply trying to coordinate appointments between specialists can be incredibly frustrating and time-consuming. And because specialists often work in individual silos, they don’t communicate with one another, leaving hapless patients and their families to shuffle themselves and their reams of information from one specialist to the next.
Meisel, Zachary F. and Pines, Jesse M., "Simple Design: What Health Care Can Learn from a TV Remote Control" (2012). Health Policy and Management Informal Communications. Paper 20.