Improving the quality of language services delivery: Findings from a hospital Quality improvement initiative
Journal for Healthcare Quality
Communication Barriers; Hospitals--statistics & numerical data; Language; Professional-Patient Relations; Quality Assurance, Health Care--methods; Translating
Regenstein, M., Huang, J., West, C., Trott, J., Mead, H. and Andres, E. (2012), Improving the Quality of Language Services Delivery: Findings from a Hospital Quality Improvement Initiative. Journal for Healthcare Quality, 34: 53–63.