Frequent ED users are perceived to be a costly population that often abuse or misuse ED services due to a combination of unmet social needs and medical conditions that, in theory, could be treated outside of the ED at a lower cost. The reality is that factors contributing to frequent ED use are more varied and complex than originally believed.
Waldner, Amy; Raven, Maria; Lazar, Danielle; and Pines, Jesse, "Redefining Frequent Emergency Department Users" (2014). Center for Health Care Quality. Paper 2.