School of Nursing
Date of Degree
Doctor of Nursing Practice (DNP)
Cathie E Guzzetta, PhD, RN, FAAN; Melanie Krause, PhD, RN; Qiuping (Pearl) Zhou, PhD, RN
Background: The social capital components of bonding (within groups) and bridging (between external groups) are essential to building healthy and effective teleworking relationships that are required to retain staff.
Objectives: To identify if delivering a relationship building educational intervention to federal nurse teleworkers who used the internet daily would improve their total Internet Social Capital Scale (ISCS) scores and bonding and bridging subscale scores.
Methods: Our study employed a pre/post intervention design, aiming for a convenience sample of 75% (n=41/55) of federal nurse teleworkers. We delivered, via webinar, a 45-minute educational session on telework and techniques to increase bonding and bridging between the two surveys. The Likert scaled ISCS is a 20-item tool composed of the ten-item bonding subscale and ten-item bridging subscale. The respondents completed the pre- and post-ISCS surveys on their own time through PsychData.
Results: Forty-four subjects completed the ISCS pre-survey. We matched 28 pairs for those who completed the pre- and post-surveys and attended the intervention. After the intervention, the total mean ISCS score (M=3.44, SD=0.35; p=0.009) and bridging subscore (M=3.89, SD=0.50; p=0.02) were significantly higher than before the intervention (total M=3.26, SD=0.50; bridging M=3.43, SD=0.63). No significant differences were found between the pre- and post-survey bonding subscale scores.
Conclusions: An educational webinar significantly increased federal nurse teleworkers’ perceptions of bonding and bridging on the total ISCS and bridging subscale. We recommend that teleworkers in other federal offices and the health insurance and pharmaceutical industries implement and evaluate a bonding and bridging education program.
© 2019 Carrie Jeffries. All rights reserved.
Jeffries, C. (2019). A Pre/Post Intervention Study to Assess Social Capital through Bonding and Bridging among Federal Nurse Teleworkers. , (). Retrieved from https://hsrc.himmelfarb.gwu.edu/son_dnp/48