School of Nursing
Date of Degree
Doctor of Nursing Practice (DNP)
Dr. Joyce Knestrick, PhD, FNP-BC, FAANP, FAAN; Dr. Alison Montpetit, PhD, RN, NPD-BC, FNAP
Emotional intelligence, TEIQue-SF, Nurse leaders, Nurse managers, Patient satisfaction, Nurse satisfaction
Background: Emotional intelligence (EI) skills are recognized as an essential tool for leaders’ success in their organization. Research shows that an EI skill development training program is effective at improving this skill set of nurse leaders and thus positively influence individual and organizational outcomes.
Aims: The purpose of this evidence-based practice (EBP) project was to design an EI skill development curriculum for frontline inpatient nurse managers and to evaluate its impact on three aims: EI skill scores of nurse managers, patient satisfaction scores related to nurse communication and nurse manager leadership communication scores.
Methods: Eleven inpatient nurse managers from a large, urban academic medical center participated in the pilot project. Each nurse manager participated in EI skills development training over seven-month period. Trait Emotional Intelligence Questionnaire (TEIQue-SF), a self-assessment survey was administered to nurse managers pre- and post-project. Patient satisfaction scores were collected pre-, intra-, and post-project from HCAHPS survey data. Pre- and post-project data on nurse leadership communication was collected from Press Ganey survey data.
Results: Eleven inpatient nurse managers participated with an average of 6.9 years as a nurse manager and eight reported they had not received EI training prior to this project. The EI skill survey data reported p-value of 0.00327 using a one-tailed paired t-test, suggesting a highly statistical significance. There were no measurable changes reported from pre- to post-project patient satisfaction scores nor leader communication scores.
Conclusions: EI skill development training was highly effective on inpatient nurse managers skill development. Time limitations of the project inhibit thorough assessment on patient satisfaction scores and nurse satisfaction scores. Future study of the impact of EI skill development should allow for more time to evaluate the impact on individual and organizational goals. Incorporation of EI skill training into nurse leadership development programs is recommended.
©2023 Denise A. Holyoak. All rights reserved.
Holyoak, D. A. (2023). Impacts of Emotional Intelligence Skill Development Training on Nurse Leaders. , (). Retrieved from https://hsrc.himmelfarb.gwu.edu/son_dnp/130
Available for download on Monday, October 23, 2023