Making the Business Case for Quality and Safety

Authors

Rahul K. Shah, George Washington University School of Health Sciences, Children's National Hospital, 5th Floor, West Wing, Suite 403, 111 Michigan Avenue, Northwest, Washington, DC 20010, USA. Electronic address: rshah@childrensnational.org.
Richelle Reinhart, George Washington University School of Health Sciences, Children's National Hospital, 5th Floor, West Wing, Suite 403, 111 Michigan Avenue, Northwest, Washington, DC 20010, USA.
Jessica Cronin, George Washington University School of Health Sciences, Children's National Hospital, 5th Floor, West Wing, Suite 403, 111 Michigan Avenue, Northwest, Washington, DC 20010, USA.

Document Type

Journal Article

Publication Date

2-1-2022

Journal

Otolaryngologic clinics of North America

Volume

55

Issue

1

DOI

10.1016/j.otc.2021.07.008

Keywords

Business; Financial statements; Health care; Management; Outcomes; Quality; Return on investment; Safety

Abstract

There is broad understanding and appreciation that quality and safety are indispensable parts of the business enterprise of delivering care. However, because health care organizations have resource constraints and competing priorities, leaders and managers must create, demonstrate, and articulate a business case for continuing to prioritize investments in quality and safety. To accomplish this, one must leverage financial principles with compelling story-telling. Success creates a virtuous cycle whereby ongoing investments in robust structures increase returns (value defined as improvements in quality and safety outcomes), and cost savings are reinvested to continue to improve delivery of high-quality care.

APA Citation

Shah, Rahul K.; Reinhart, Richelle; and Cronin, Jessica, "Making the Business Case for Quality and Safety" (2022). GW Authored Works. Paper 385.
https://hsrc.himmelfarb.gwu.edu/gwhpubs/385

Department

Surgery