School of Medicine and Health Sciences Poster Presentations

Title

Creating a Multidisciplinary and Patient Centered Referral Model at the Bridge to Care Clinic

Poster Number

264

Document Type

Poster

Status

Medical Student

Abstract Category

Health Services

Keywords

Healing Clinic, Community Health, Patient Navigator

Publication Date

Spring 2018

Abstract

Linking patients to referral resources is an integral part of all community clinics. In a Student Run Free Clinic, this service is even more essential and oftentimes more difficult. Volunteer turnover makes continuity difficult and referral sites are constantly in flux. Determining what resources, if any, patients are eligible for is a constant battle. At the Bridge to Care Clinic, we use the Patient Navigator Program to link patients to insurance. Historically, all patients who needed a referral were referred to the Patient Navigator Program regardless of the nature of the referral. A Patient Navigator would then work with the patient to connect them to a referral site. This process was often difficult to track and often unsuccessful at providing optimum care.

Objective:

This project aimed to delineate different types of referrals that were sent to the Patient Navigator Program, better educate volunteers on the referral context at the clinic, and provide other resources that would make our care more patient centered.

Methods:

We piloted using Masters in Public Health students as Patient Navigators and worked to better organize the resources we had in a flow chart. We also created categories of education resources that volunteers could distribute to patients when appropriate.

Creative Commons License

Creative Commons License
This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License.

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Creating a Multidisciplinary and Patient Centered Referral Model at the Bridge to Care Clinic

Linking patients to referral resources is an integral part of all community clinics. In a Student Run Free Clinic, this service is even more essential and oftentimes more difficult. Volunteer turnover makes continuity difficult and referral sites are constantly in flux. Determining what resources, if any, patients are eligible for is a constant battle. At the Bridge to Care Clinic, we use the Patient Navigator Program to link patients to insurance. Historically, all patients who needed a referral were referred to the Patient Navigator Program regardless of the nature of the referral. A Patient Navigator would then work with the patient to connect them to a referral site. This process was often difficult to track and often unsuccessful at providing optimum care.

Objective:

This project aimed to delineate different types of referrals that were sent to the Patient Navigator Program, better educate volunteers on the referral context at the clinic, and provide other resources that would make our care more patient centered.

Methods:

We piloted using Masters in Public Health students as Patient Navigators and worked to better organize the resources we had in a flow chart. We also created categories of education resources that volunteers could distribute to patients when appropriate.