School of Medicine and Health Sciences Poster Presentations

Title

Increasing Resident Dissemination of Ambulatory Clinic Visit Information to Patients

Poster Number

293

Document Type

Poster

Publication Date

3-2016

Abstract

Background: One of the most critical components to good patient care is communicating information between patient and physician. It has been reported that only 43% of patients leave an ED visit correctly informed about diagnosis, planned examinations, and follow up.1 Few studies have been conducted to determine patient retention after outpatient clinic visits. The first step in aiding the retention and dissemination of clinic visit information is having the provider communicate that information to the patient. The GW Internal Medicine Residency Clinic currently has a “discussed” section embedded in the EMR system to print out and give to patients after their clinic visit, a cumbersome computer process; however, it is unknown how often this summary is actually provided to the patient.

Purpose: The purpose of this study is to evaluate how often residents at GW are providing their patients with after visit information and if a pre-printed form would aid in more patient information being disseminated.

AIM Statement: The creation of an “After Visit Summary” form will increase resident dissemination of clinic visit information of medication changes, lab work, follow-up, and referrals to patients by 20% in a 15 week period at the GW MFA resident clinic.

Methods: Survey of residents in residency clinic was given to assess baseline for number of residents providing information summarizing clinic visits. “After Visit Summary” forms were created and dispersed at the GW MFA resident clinic. Announcements were made through person and email that the forms were available to use in lieu of the “Discussed” section that is currently in the EMR if not being utilized. A survey was given to the residents to assess if the “Discussed” section was being used, and if not, how often the “After Visit Summary” was given to patients. Multiple PDSA cycles were performed that changed location and color of the form, with resident surveys following the changes to assess any change in use of the form. A retrospective sub-analysis was also undertaken to determine if there was an increase in the “Discussed” section in the EMR being printed after awareness of “After Visit Summary” availability was made.

Results: Only 56% (n=18) of residents gave their patients some form of written information after their clinic visit, with 33% (n=6) of those residents providing the “Discussed” section from the EMR. Further results pending (Will be complete on 3/10/16).

Discussion: Pending results.

Creative Commons License

Creative Commons License
This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License.

Open Access

1

Comments

Presented at: GW Research Days 2016

This document is currently not available here.

Share

COinS
 

Increasing Resident Dissemination of Ambulatory Clinic Visit Information to Patients

Background: One of the most critical components to good patient care is communicating information between patient and physician. It has been reported that only 43% of patients leave an ED visit correctly informed about diagnosis, planned examinations, and follow up.1 Few studies have been conducted to determine patient retention after outpatient clinic visits. The first step in aiding the retention and dissemination of clinic visit information is having the provider communicate that information to the patient. The GW Internal Medicine Residency Clinic currently has a “discussed” section embedded in the EMR system to print out and give to patients after their clinic visit, a cumbersome computer process; however, it is unknown how often this summary is actually provided to the patient.

Purpose: The purpose of this study is to evaluate how often residents at GW are providing their patients with after visit information and if a pre-printed form would aid in more patient information being disseminated.

AIM Statement: The creation of an “After Visit Summary” form will increase resident dissemination of clinic visit information of medication changes, lab work, follow-up, and referrals to patients by 20% in a 15 week period at the GW MFA resident clinic.

Methods: Survey of residents in residency clinic was given to assess baseline for number of residents providing information summarizing clinic visits. “After Visit Summary” forms were created and dispersed at the GW MFA resident clinic. Announcements were made through person and email that the forms were available to use in lieu of the “Discussed” section that is currently in the EMR if not being utilized. A survey was given to the residents to assess if the “Discussed” section was being used, and if not, how often the “After Visit Summary” was given to patients. Multiple PDSA cycles were performed that changed location and color of the form, with resident surveys following the changes to assess any change in use of the form. A retrospective sub-analysis was also undertaken to determine if there was an increase in the “Discussed” section in the EMR being printed after awareness of “After Visit Summary” availability was made.

Results: Only 56% (n=18) of residents gave their patients some form of written information after their clinic visit, with 33% (n=6) of those residents providing the “Discussed” section from the EMR. Further results pending (Will be complete on 3/10/16).

Discussion: Pending results.